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  • Software Support Services

    Docolution’s software support services ensure the maximum operational reliability and availability of your systems.

Service Level Agreements

You get professional assistance that meets your SLAs within the agreed response time. Our specialists support your team by fixing bugs, maintaining software, or expanding your application:
  • Rapid response times
  • Fast and competent problem solving
  • Latest software updates and documentation
  • Secure data exchange
  • Transparency, plannability, and documentation using ticketing

How to make your support request work

Please use our support request form. This gives us all the information we need in a structured format.

You can also contact us by phone or e-mail. The following information is required in order to process your request quickly and on target:
  • Affected system components
  • Description of the behavior
  • Effects on operation, priority level
  • Measures already taken
  • Date of first occurrence
  • Log data, test data, screenshots

Please use our support request form, or contact us during our support hours:
Mon - Fri, 9 a.m. - 5 p.m. 

Become part of the DocoTeam!

See open career positions on our website Career.
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